Frequently Asked Questions
How long dose it take to receive my order?
Regular in-stock orders will be shipped within 1-3 business days after placement. Due to the longer production cycle, personalized custom orders require 10-14 business days for shipment (subject to the time informed by customer service).
How can I check the order tracking status?
Once shipped, we will send you the tracking number and inquiry link via email. You can also log in to your personal account and check the real-time logistics status in “My Orders”.
Can orders be modified or canceled?
If your order has not yet entered the preparation stage within 30 minutes of placement, you can log into your personal account to modify the shipping address, contact information, or cancel the order. If more than 30 minutes have passed or the order has already begun preparation, please promptly contact our online customer service for assistance. If the order has already been shipped, it cannot be modified or canceled. You may return the item after receipt in accordance with our return policy.
How to Determine the Right Jewelry Size ?
Our official website provides a detailed sizing guide. You can find ring size measurement methods, necklace length reference charts, and more on the “Help Center – Sizing Guide” page. If you still have questions, feel free to contact our customer service—we offer one-on-one sizing recommendations. For adjustable jewelry (e.g., necklaces or bracelets with adjustable clasps), the adjustment range will be clearly indicated in the product details.
Can it be worn in water？
Although our jewelry is made of high-quality materials, prolonged exposure to sweat, cosmetics, seawater, etc., may affect its luster. To extend its lifespan, we recommend gently cleaning it with the provided polishing cloth after each wear and avoiding prolonged soaking in water.
How can I rush my order?
If you wish to accelerate the production schedule of your order, please contact us via email. Our customer service team will verify whether your requested timeline is feasible. Once approved, we will send you an invoice for an expediting fee. After payment is received, your production time will be reduced to 4–6 business days from the order date. Please note that the expediting fee applies only to shortening the production time and does not accelerate the shipping process. For expedited shipping, additional charges may apply. The expediting fee ensures that your items will be shipped within 4–6 business days, instead of the original 10–14 business days.