Return Policy
1.Return Conditions
• Returns can be requested within 7 days of receiving the product. Personalized custom accessories (due to their exclusive designs) are not eligible for return unless there is a quality issue.
• The product must remain in brand-new, unworn condition, free from scratches or stains, with all accessories (such as packaging box, tags, polishing cloth, free gifts, etc.) included, and must not affect resale.
• If the product has a quality issue, please provide the order number, product photos, and a description of the issue when applying for a return. Once confirmed by customer service, a return can be processed.
2. Return Process
• Request a Return: Log into your account, locate the corresponding order under “My Orders,” click “Request a Return,” fill in the reason for return, and upload product photos (if there is a quality issue). Submit the application. Alternatively, contact online customer service with your order information, and they can assist in initiating the return request.
• Review and Processing: Customer service will review the return request within 48 hours. If approved, you will receive the return address and return instructions (including requirements for labeling the return package, etc.).
• Return Shipment: You must ship the product back to the designated address within 7 days of receiving the return address. Return shipping fees are your responsibility (if the return is due to a quality issue, return shipping costs can be reimbursed upon providing the tracking number).
• Refund and Confirmation:Once we receive and verify the returned product, we will process the refund within 3–5 business days. The refund amount will be returned via the original payment method. The time it takes for the refund to appear in your account depends on the payment platform. You can check the refund progress under “My Orders” or monitor your payment account for fund transfer notifications.
Exchange Policy
1. If you receive a product with an incorrect size or color (non-quality issues) and the product meets the return conditions, you may request an exchange within 7 days of receiving the product. The application process is similar to the return process. Apply for an exchange via “My Orders” or contact customer service, specifying the product parameters you wish to change (such as size, color, etc.).
2. After customer service approves the exchange, you must ship the original product back to the designated address. Once we receive and verify the returned product, we will ship the replacement product within 3–5 business days. Return shipping fees during the exchange process are your responsibility, while outbound shipping fees for the replacement product are covered by us.
3. If the price of the replacement product is higher than the original product, the price difference must be paid. If the price is lower, the difference will be refunded via the original payment method.